For all online orders, you should receive a confirmation email promptly after your order has been placed. It will include your order number, a list of the items you ordered, the total amount charged, the last 4 digits of the payment method that was charged, the delivery/pickup date and method, and the shipping/billing addresses.
If you did not receive this initial confirmation email, try checking your spam folder first. From there, you can contact customer service by calling or texting us at (314) 328-4246 or emailing us at info@fit-flavors.com. *Customer service hours are 9:30am-5:30pm Monday-Friday. All customer service inquiries will receive a response within 24 business hours.
For pickup orders on the pickup date, please try contacting your selected store location first. Note that pickup notifications are sent manually via text, email, or phone call by our store associates on the pickup date. In most cases, pickups should be ready as soon as the store opens on the selected pickup date, even if you don't immediately receive a confirmation message.
For delivery orders on the delivery date, notifications are sent automatically via email as soon as your order is 1) out for delivery and 2) once your order has been delivered. If you did not receive one or both of these notifications on the delivery date, please refer to the instructions above to contact customer service.